Returns & Refund Policy

Returns

You have the right to return any unused and unopened products within 30 days of receiving your order. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received. (please note this means hygiene seal must still be in tact when returning)

To initiate a return, please contact our customer service team at info@glowandrestore.com to obtain a returns form.

The customer is responsible for all return shipping costs unless the return is due to our error or a defective product.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 14 working days of receiving your parcel.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Refunds are issued for the purchase price of the product only; any additional costs for example express delivery will not be refunded.

Defective or Damaged Products

If you receive a defective or damaged product from glow & restore, please contact us immediately at info@glowandrestore.com with details and photographic evidence.

We will provide instructions on returning the defective or damaged product, and a replacement or refund will be issued upon receipt and inspection.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.

If the order has already been shipped, you will need to follow our standard return process upon receiving the item.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.

Contact Information

For all return and refund inquiries, please contact our customer service team at info@glowandrestore.com.

Changes to the Return and Refund Policy

a. We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

By making a purchase on our website, you agree to adhere to the terms outlined in this Return and Refund Policy. If you have any questions or concerns, please contact us.